Last updated: Oct 10, 2026
1. Who we are
This Privacy Policy explains how Shahin Trading (“Shahin Trading”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit shahintrading.com (the “Website”), contact us, request a quote, or buy products or services from us.
Shahin Trading is operated by Shahin International Trading LLC, registered in UAE/Dubai. For the purposes of applicable data protection laws, we are the controller of the personal information described in this policy.
By using the Website, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Website.
2. Information we collect
We collect information you give us directly, information collected automatically when you use the Website, and information from third parties.
| Category | Examples | Source |
|---|---|---|
| Identity and contact details | Name, company name, job title, email address, phone number, postal and delivery address | You |
| Business and transaction details | Quote requests, orders, products of interest, invoices, shipping and customs details, VAT/tax ID | You, our logistics partners |
| Payment information | Billing address and payment confirmation. Card details are processed by our payment provider; we do not store full card numbers | You, payment processors |
| Communications | Messages sent through contact forms, email, phone, WhatsApp or other channels, and your marketing preferences | You |
| Account information | Username, password (stored in encrypted form) and order history, if the Website offers accounts | You |
| Technical and usage data | IP address, browser type, device information, pages visited, referring URL, date and time of visits | Automatically, via cookies and similar tools |
| Third-party data | Business contact details from public registers, trade directories, referral partners or credit-check agencies | Third parties |
We do not intentionally collect sensitive personal data (such as health, religious or biometric information). Please do not send us such information.
3. How we use your information
We use personal information only where we have a lawful reason to do so.
| Purpose | Legal basis (where GDPR or similar laws apply) |
|---|---|
| Responding to enquiries and preparing quotes | Steps taken at your request before entering a contract; legitimate interests |
| Processing, fulfilling, shipping and invoicing orders | Performance of a contract |
| Managing customs, export controls, sanctions screening and tax records | Compliance with legal obligations |
| Customer service and account management | Performance of a contract; legitimate interests |
| Sending news, offers and product updates | Your consent, or legitimate interests for existing business customers (you can opt out at any time) |
| Operating, securing and improving the Website | Legitimate interests |
| Analytics about how the Website is used | Consent, where required for non-essential cookies |
| Preventing fraud and enforcing our Terms of Use | Legitimate interests; legal obligations |
| Establishing or defending legal claims | Legitimate interests |
We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects on you.
4. Cookies and similar technologies
The Website uses cookies, which are small text files stored on your device, and similar technologies such as pixels and local storage.
- Strictly necessary cookies keep the Website working, for example remembering items in a basket or keeping you signed in. These cannot be switched off.
- Analytics cookies help us understand how visitors use the Website, for example through [Google Analytics]. We use these only with your consent where the law requires it.
- Marketing cookies may be used to measure advertising and show relevant ads on other sites. We use these only with your consent.
You can manage your choices through our cookie banner or your browser settings. Blocking some cookies may affect how the Website works.
5. How we share your information
We share personal information only as needed to run our business and serve you:
- Service providers such as website hosting, IT support, email and CRM tools, payment processors and analytics providers, who act on our instructions.
- Logistics partners including freight forwarders, couriers, shipping lines, customs brokers and warehouses, to deliver your goods.
- Suppliers and manufacturers, where needed to source, quote for or fulfil your order.
- Professional advisers such as accountants, auditors, lawyers and insurers.
- Authorities including customs, tax and law enforcement bodies, where required by law or to protect our rights.
- Business transfers, if we are involved in a merger, acquisition or sale of assets, subject to this policy continuing to protect your data.
We require service providers to keep your information confidential and secure and to use it only for the services they provide to us.
6. International transfers, retention and security
International transfers. As a trading business, we may transfer your information to countries outside your own, including to suppliers, shipping partners and service providers. Where the law requires it, we protect these transfers with appropriate safeguards, such as standard contractual clauses approved by the relevant authority.
How long we keep data. We keep personal information only as long as needed for the purposes in this policy. Transaction, invoice and customs records are generally kept for [7] years to meet tax and accounting rules. Enquiries that do not lead to an order are kept for up to [2] years. Marketing data is kept until you unsubscribe.
Security. We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections, access controls and secure third-party payment processing. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and get a copy of it
- Correct information that is inaccurate or incomplete
- Ask us to delete your information
- Restrict or object to certain processing, including direct marketing
- Receive your information in a portable format
- Withdraw consent at any time, without affecting earlier processing
- Opt out of the “sale” or “sharing” of personal information (California residents); we do not sell personal information
To use any of these rights, email us at [info@shahintrading.com]. We will respond within the time required by law, usually within 30 days, and may need to verify your identity first. We will not discriminate against you for exercising your rights.
You can unsubscribe from marketing emails at any time using the link in each email. If you are unhappy with how we handle your data, you can complain to your local data protection authority, though we would welcome the chance to resolve it with you first.
8. Children’s privacy
The Website is intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, please contact us and we will delete it.
9. Third-party websites
The Website may link to other websites, such as supplier, payment or social media pages. We are not responsible for their privacy practices, so please read their policies before sharing information with them.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. For significant changes, we will give notice on the Website or by email where appropriate.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Shahin International Trading LLC
Email: info@shahintrading.com
Phone: +9714 222 9200